When withdrawing money, your ATM card is accidentally swallowed

What to Do When Your ATM Card is Accidentally Swallowed by the Machine

We’ve all been there – that moment of panic when you finish a transaction at the ATM, only to realize that the machine has swallowed your ATM card before you could retrieve it. Whether it’s due to an issue with the machine, your own mistake, or a simple malfunction, the situation can be frustrating and stressful. But don’t panic! There are clear steps you can take to recover your card and prevent future mishaps.

Here’s a detailed guide on what to do if your ATM card is accidentally swallowed by the machine.

1. Stay Calm and Assess the Situation

First things first: stay calm. It’s easy to let panic take over when something unexpected happens, especially when it involves your bank card and your finances. Take a deep breath and focus on the situation.

• Check if the card is stuck: In some cases, the machine may have only partially taken your card or might have temporarily malfunctioned. Check if the card is visible in the slot, even if it’s partially withdrawn.
• Check the ATM screen: Sometimes, the screen will display a message about the card being captured due to inactivity, an error, or a security measure.

2. Look for a “Card Retention” Message

If the ATM has swallowed your card, some machines will display a message that explains why this happened. For example, it could be due to:

• Inactivity: If you took too long during the transaction.
• Expired Card: The machine may reject or swallow a card that has expired.
• Security Reasons: Sometimes, ATMs capture cards for security reasons, such as suspicious activity or if the card is reported as lost or stolen.

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